GCX-ARC Complete Exam Dumps - Latest GCX-ARC Test Simulator

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Genesys GCX-ARC Certification Exam consists of 60 multiple-choice questions that must be completed within 90 minutes. GCX-ARC exam covers a broad range of topics related to customer experience design and implementation using Genesys Cloud, including omnichannel routing, workforce optimization, and reporting and analytics.

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Genesys Cloud CX: Architect Certification Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

A. Secure Call Flow
B. In-queue Call Flow
C. Outbound Call Flow
D. Inbound Call Flow

Answer: D

NEW QUESTION # 20
What browsers are supported for use with all Genesys Cloud features? (Choose two.)

A. Opera
B. Firefox
C. Chrome
D. Avant
E. Internet Explorer
F. Safari

Answer: B,C

NEW QUESTION # 21
Architect supplies a built-in _______________ flow.

A. Outbound Call
B. In-Queue Call
C. Secure Call
D. Inbound Call

Answer: B

NEW QUESTION # 22
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday

A. 2,3,1,4
B. 2,4,1,3
C. 2,1,4,3
D. 2,3,4,1

Answer: A

NEW QUESTION # 23
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.

A. 1,3,2,4,6,5,8,7
B. 1,4,2,3,6,5,7,8
C. 1,4,2,3,6,5,8,7
D. 1,4,3,2,6,5,8,7

Answer: C

NEW QUESTION # 24
......

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GCX-ARC Complete Exam Dumps - Latest GCX-ARC Test Simulator

High Hit Rate GCX-ARC Complete Exam Dumps Covers the Entire Syllabus of GCX-ARC

Genesys Cloud CX: Architect Certification Sample Questions (Q19-Q24):

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